SHIPPING POLICY
All laser projectors and systems sold through Pangolin Lasers, LLC, are custom built to order, and will be shipped to you directly from an assigned warehouse facility to the address provided when placing your order – this is determined based on the make, model, and brand of the system ordered. Client’s are responsible for shipping costs unless otherwise noted, and shipping costs will be shown in our webshop (at the checkout page) when placing your order, or quoted via an official email or estimate from our sales team.
SHIPPING SERVICES
Most systems are shipped with FedEx / TNT, DHL, UPS or Cargo Partner. Service providers chosen depend on your desired shipping location as well as the size of the goods being sent.
USING YOUR OWN SHIPPING PROVIDER AND ACCOUNT
We can arrange for systems to be shipped using your own shipping account or provider. When using your own shipping provider, please let us know your shipping account number when placing the order or contact our shipping department (shipping@pangolin.com) to coordinate pickup from your logistics provider. If you are shipping on your own account, this is only available when using FedEx, DHL, or UPS.
CONFIRMATION OF SHIPMENT
Once the purchased laser systems are finished in production, we will contact you with all applicable shipping and tracking information. This information will be sent to you via email, to the email address provided at the time of order.
IMPORTATION, DUTIES AND TAXES
All laser systems sold from Pangolin Lasers, LLC, into the United States, are certified and compliant with US CDRH and FDA regulations.
For US clients who receive lasers from an international warehouse: When the systems export, you will be emailed the corresponding CDRH and FDA paperwork, showing that the systems purchased are compliant and certified. You will also receive an import ID form, for customs purposes. Clients are responsible for any applicable duties and taxes that may be charged for the importation of systems into the US. For International clients: All systems purchased will be shipped directly to the shipping address provided when ordering and you are responsible for any applicable customs duties and or taxes that may apply.